Moneyback Guarantee & Returns Policy
Returns Policy. 100% satisfaction guaranteed or your money back. If you are unhappy with any purchase, you may return it within 14 days for a full refund. This applies to all our goods except DVDs, CDs, software, audio and video tapes where the item has been opened, self-assembly furniture once assembly is part or fully completed, pierced earrings and personalised items unless they are faulty. This is in addition to your statutory rights.
Returning Goods. Goods must be returned in mint condition, complete with all contents and packaging. A returns form and full details of where to return yours goods can be found on the back of your delivery note. If you do not have your returns form, please telephone Customer Services on 0870 787 0099 for assistance.
Please note that you will be responsible for the costs of returning goods to us unless the item is faulty or it was delivered to you in error. We would recommend for your own protection that you use a recorded delivery service.
Compatibility and Packaging
We are not responsible for ensuring product compatibility with your computer's specification. We make no warranty that the goods will meet your individual requirements, it is your responsibility to ensure that the facilities and functions described are suitable for your purposes. We cannot guarantee you will receive packaging as illustrated as publishers often change packaging of goods.